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Dear Sir/Madam,
I am writing to you with regard to my Sony Vaio PCG C1VE laptop and
the repairs that were required on it.
In February 2001 the device developed an intermittent fault
with the hard disk.
Consequently, on March 3rd 2001 I returned the computer
to the retailer (Sony Digital Workshop, Löwenstrasse
56 Zürich) for service.
Since then the computer has been returned once,
completely unable to boot.
It is now 60 days since the computer was originally
returned, and Vaio-link staff have not been able
to exactly locate it.
I have also been billed for repairs to the keyboard that I do
not believe were performed.
On March 22nd I was told by a Vaio-Link "service analyst"
that return of my computer was being delayed because
of the unavailability of a replacement keyboard.
I then instructed Sony to not perform those repairs,
not to bill me, and to return the computer immediately.
Despite my express wishes, which I have been told are
recorded in your database, on April 4th 2001 I was
billed 97.17CHF for those repairs.
When the computer was returned (not working) on April 5th
I saw evidence that the keyboard had not been replaced.
I would also like to draw your attention to my web site
http://boldra.com/opinion/sony,
which has now attracted over 200 visits plus comments and email.
As a computer professional, I rely on my tools for my work.
When I am forced to deal with a quality of service such as
Sony has provided, I am severely inconvenienced.
My patience is at an end.
I now hereby demand that my laptop be returned in full working
order within 14 days or that I receive a full refund for
the price of purchase (3,700CHF).
I also insist that the charge (97.17CHF), made to me
for repairs to the keyboard, be fully refunded.
I am not interested in further excuses.
Your sincerely
Paul Boldra
(attached receipts and bills)
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